Refund Cancellation

Refund and Cancellation Policy

Support Email: support@kzdsolutions.co.za

 

At Schoolmia, we are committed to providing transparent, fair, and user-friendly policies regarding cancellations and refunds. This policy outlines our procedures to help ensure a smooth experience for students, parents, and educators.

 

 

1. Order Cancellation

 

Users may cancel any paid subscription or digital order within 15 minutes of payment, provided no content has been accessed or downloaded.

 

Once learning content has been accessed or services have begun (e.g., tutoring sessions, downloadable resources), the order is no longer eligible for cancellation.

 

Cancellations can be made directly in your Schoolmia profile under the “My Orders” or “Subscriptions” tab.

 

For assistance, please email support@kzdsolutions.co.za.

 

 

2. Refund Policy

 

Refunds are processed only under the following conditions:

 

  • Subscription or service was canceled within the allowed time frame.

 

  • The purchased service was unavailable or not delivered.

 

  • Technical errors or duplicate charges occurred and were reported within 48 hours.

 

  • Content was defective (e.g., corrupted file, non-functional material) and reported with evidence within 24 hours.

 

 

> All refund requests must include order details, proof of payment, and a reason for the request.

 

 

 

Please Note:

 

  • Refunds are only made to the original payment method (no cash or manual transfers).

 

  • Refunds are processed within 5–10 business days, depending on your bank or payment gateway.

 

3. Payment Security

 

  • Schoolmia follows secure transaction protocols, including encrypted payments and PCI-DSS compliant gateways.

 

  • We do not store credit/debit card details on our servers.

 

  • Users are encouraged to maintain secure login details and avoid saving passwords on shared devices.

 

 

4. Dispute Resolution

 

  • If you feel you have been incorrectly charged or received unsatisfactory service, please email support@kzdsolutions.co.za within 48 hours of the transaction.

 

  • Investigations may require supporting documentation (e.g., screenshots, receipts).

 

  • We aim to resolve disputes and provide feedback within 72 hours.

 

5. Amendments

 

  • Schoolmia reserves the right to update this policy periodically:

 

  • To reflect new services or platform changes.

 

  • To comply with changes in legal or regulatory standards.

 

  • To correct errors or clarify provisions.

 

  • Any changes will be published on our website and/or communicated via email.

 

If you have any further questions, please contact us at support@kzdsolutions.co.za.